Privacy Policy

Nutrition with Nic limited holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. 

However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to nutrionwithnic@gmail.com . We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in February 2021 

 

1. What We Do 

Nutrition with Nic limited provides support to families and individuals on eating a well balanced nutritional diet. We may also give support for certain conditions if requested by an individual or referred by a medical professional.

 

2. How We Obtain Your Personal Data

You provide us with personal data in the following ways: 

 

  • By completing a questionnaire 

  • By signing a terms of engagement form 

  • During a Nutrition Coach meeting 

  • Through email, over the telephone or by post 

  • By taking credit card and online payment 

  • By signing up for regular emails and newsletters through our website

  • By signing up for one of our coaching programs

This may include the following information: 

 

  • Basic details such as name, address, contact details and next of kin 

  • Details of contact we have had with you such as referrals & appointment requests 

  • Health information including dietary, lifestyle, and health improvement plans 

  • GP contact information 

  • Bank details

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.

 

3. How we use your personal data 

We act as a data controller for use of your personal data to provide healthy eating guidance. We act as a data controller and processor in regard to the processing of credit card and online payments. 

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage. 

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent. 

We may also contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

3. Do you share my information with other organisations? 

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties: 

 

  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential 

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you 

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so 

 

We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests. 

 

4. What are your rights? 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. 

If you want to access your data you must make a subject access request in writing to NutritionwithNic@gmail.com. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including: 

 

    -  Sources from which we acquired the information 

    -  The purposes of processing the information 

    -  Persons or entities with whom we are sharing the information 


You have the right, subject to exemptions, to ask to:

  • Have your information deleted 

  • Have your information corrected or updated where it is no longer accurate 

  • Ask us to stop processing information about you where we are not required to do so by law

  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us. 

  • Object at any time to the processing of personal data concerning you We do not carry out any automated processing, which may lead to automated decision based on your personal data.

 

If you would like to invoke any of the above rights then please email nutritionwithNic@gmail.com


5. What safeguards are in place to ensure data that identifies me is secure?
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthy eating guidance. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed. 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

6. How long do you hold confidential information for?
All records held by Nutrition with Nic limited will be kept for the duration of 7 years.

 

a. Forms
We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate. 

The following lists the types of cookies in use on this web site:

 

Essential cookies - These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Marketing cookies - there are no marketing cookies in use on our website.

Functional cookies - These cookies collect data to remember choices users make to improve and give a more personalised experience. 

Analytical cookies - These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

 

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor. 

 

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function. 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org 

To opt out of being tracked by Google Analytics across all websites visit 

http://tools.google.com/dlpage/gaoptout 

 

7. Analytics 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website. 

 

8. Complaints 

If you have a complaint regarding the use of your personal data then please contact us by email NutritionwithNic@gmail.com and we will do our best to help you. 

 

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.